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10 min read

21 May, 2021

How To Optimize Your Google Business Profile (GBP) for Maximum Visibility

Shrikar Reddy

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In today's local search landscape, your Google Business Profile (GBP) is often your business’s first impression. Whether customers are looking for your hours, reviews, or directions, an optimized profile can significantly improve your visibility and credibility — especially in local searches and map results.

Here’s how to fully optimize your GBP for maximum exposure and customer engagement.

“Your Google Business Profile is your digital storefront — and first impressions start with search.”

Claim and Verify Your Profile

Before anything else, make sure you have claimed and verified your GBP. Google provides multiple verification methods, such as postcard, phone, or email. This gives you full control over your business info.

  • Visit google.com/business
  • Use a Google account tied to your business
  • Choose the correct business category

Complete Every Section

Google prioritizes complete profiles in local rankings. Fill out all applicable fields, including:

  • Business name (accurate and consistent)
  • Business category and services
  • Phone number, website, and address
  • Operating hours (including holidays)
  • Business description using target keywords

Avoid keyword stuffing — stay natural and informative.

Add High-Quality Images

Photos help build trust and engagement. Businesses with photos receive 42% more requests for directions and 35% more click-throughs to their websites.

📸 Include:

  • Exterior and interior shots
  • Staff/team photos
  • Products or services in action
  • Logo and cover photo

Collect and Respond to Reviews

Reviews are a major ranking signal for local SEO and influence potential customers. Proactively request reviews from happy clients and always respond — especially to negative ones.

  • Thank positive reviewers
  • Address issues respectfully
  • Use keywords in your replies (where relevant)

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About the author

Shrikar Reddy

Senior Product Manager @ Grexa.ai

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I try to research, rethink and redesign common patterns to break the norm and strive for better products. I am very curious about the capabilities of AI and how it can help businesses and even my daily routine.
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Reviews make or break businesses—are you handling yours right?

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